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1-10 of 22 results for Offering disconfirmation

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Select article: Attribute Perceptions,Customer Satisfaction and Intention to Recommend E-Services ☆

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Research article

First published 2009-8

Attribute Perceptions,Customer Satisfaction and Intention to Recommend E-Services ☆

Adam Finn, Luming Wang, Tema Frank

Journal of Interactive Marketing

Select article: Discrepancies of Positive and Negative Consumption Expectations in High Risk Drinking Experiences

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Research article

First published 2011-2

Discrepancies of Positive and Negative Consumption Expectations in High Risk Drinking Experiences

Michael Baird, Robyn Ouschan, Ian Phau

Australasian Marketing Journal

Select article: Customer satisfaction with co-created hospitality services: Regulatory focus orientation and positive disconfirmation

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Research article

First published 2022-10

Customer satisfaction with co-created hospitality services: Regulatory focus orientation and positive disconfirmation

Ebru Kuzgun, Nesenur Altinigne, Esra Arıkan

Journal of Vacation Marketing

Select article: The Role of Mindlessness in a Typical Social Psychological Experiment

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Research article

First published 1979-07

The Role of Mindlessness in a Typical Social Psychological Experiment

Ellen J. Langer, Helen M. Newman

Personality and Social Psychology Bulletin

Select article: The Hero Doesn’t Always Win: Reviving Picaresque Stories as a Pedagogical Tool for Management Education

Open access

Research article

First published 2025-12

The Hero Doesn’t Always Win: Reviving Picaresque Stories as a Pedagogical Tool for Management Education

Stuart Middleton

Journal of Management Education

Select article: Customer Satisfaction: A Meta-Analysis of the Empirical Evidence

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Research article

First published 2001-01

Customer Satisfaction: A Meta-Analysis of the Empirical Evidence

David M. Szymanski, David H. Henard

Journal of the Academy of Marketing Science

Select article: The Opioid Epidemic and the Pursuit of Moral Medicine: A Computational-Rhetorical Analysis

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Research article

First published 2021-1

The Opioid Epidemic and the Pursuit of Moral Medicine: A Computational-Rhetorical Analysis

S. Scott Graham

Written Communication

Select article: Measuring Customer Satisfaction on Webqual Dimension for Online Banking: An Empirical Study

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Research article

First published 2013-1

Measuring Customer Satisfaction on Webqual Dimension for Online Banking: An Empirical Study

Dr. Shubham Goswami

Paradigm: A Management Research Journal

Select article: When in Doubt,Shout!

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Research article

First published 2010-11

When in Doubt,Shout!

David Gal, Derek D. Rucker

Psychological Science

Select article: Measuring Passenger Satisfaction of Interpretive Programming on Two Amtrak Trains in the Midwest: Testing the Expectancy Disconfirmation Theory

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Research article

First published 2008-11

Measuring Passenger Satisfaction of Interpretive Programming on Two Amtrak Trains in the Midwest: Testing the Expectancy Disconfirmation Theory

Mark Morgan, Xiaodan “Dani” Dong

Journal of Interpretation Research

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