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Research article

First published 2005-6

A Case in Customizing E-Learning

Karen Neville, Ciara Heavin, Eoin Walsh

Journal of Information Technology

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Research article

First published 2021-02-02

Applying data mining on customer relationship management system to discover forgotten effects

Angélica Urrutia, Fabiola Rojo, Dra. Carolina Nicolas [...]

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Research article

First published 2002-02

Learnings from Customer Relationship Management (CRM) Implementation in a Bank

M.P. Gupta, Sonal Shukla

Global Business Review

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Research article

First published 2017-9

RFID of next generation network for enhancing customer relationship management in healthcare industries

Ahmed Alzahrani, Muhammad Shuaib Qureshi, Vijey Thayananthan

Technology and Health Care

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Other

First published 2010-5

Impact of Citizen Relationship Management (CRM) on Government: Evidence from U.S. Local Governments

Christopher G. Reddick

Journal of E-Governance

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Research article

First published 2014-12

Evolution of Credit Risk Management Capability Maturity: Lessons from the Indian Banking Sector

Anju Arora, Muneesh Kumar

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2004-9

Managing Customers and Information for Improved Performance

Susan Foreman

Henley Manager Update

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Research article

First published 1993-10

Cognitive Modeling of Crm Assessment Expertise: Identification of the Primary Assessors

Thomas L. Seamster, Eleana S. Edens

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2004-06

Implementing Customer Relationship Management in JPMorgan

Jackie Marfleet

Business Information Review

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Research article

First published 2020

Using a Customer Relationship Management System to Manage a Quality Improvement Intervention

Hang Pham-Singer, Marie Onakomaiya, Allison Cuthel [...]

American Journal of Medical Quality

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