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First published 1995-2

The Hospitality Service Encounter: the Role of Communication

M.A. Nikolich, B.A. Sparks

Journal of Hospitality & Tourism Research

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Other

First published 1994-2

Communicative Aspects of the Service Encounter

Beverley Sparks

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 1989-8

The Role of the Customer in the Food Service Encounter

Pamela S. McMahon, Claire D. Schmelzer

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 2012-5

Key Factors Driving Customers’ Word-of-Mouth Intentions in Full-Service Restaurants

Heesup Han, Kisang Ryu

Cornell Hospitality Quarterly

Retricted access

Research article

First published 2005-8

The role of cumulative online purchasing experience in service recovery management

Betsy Bugg Holloway, Sijun Wang, Janet Turner Parish

Journal of Interactive Marketing

Retricted access

Research article

First published 1991-5

Identifying the Service Potential of an Employee Through the Use of the Self-Monitoring Scale

William H. Samenfink

Journal of Hospitality & Tourism Research

Open access

Research article

First published 2021-7

Proactive Complaint Management: Effects of Customer Voice Initiation on Perceived Justices,Satisfaction,and Negative Word-of-Mouth

Phimai Nuansi, Piya Ngamcharoenmongkol

Sage Open

Retricted access

Research article

First published 1995-08

Termination of services: Legal pitfalls for home health care providers

Elizabeth E. Hogue

Home Health Care Management & Practice

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Research article

First published 1994-11

The role and theoretical model of the triage nurse in home health care practice

Brenda Parisi, Elyse Schneider

Home Health Care Management & Practice

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Research article

First published 2018-7

TeleMental Health: Standards,Reimbursement,and Interstate Practice

Susie M. Adams, Michael J. Rice, Sara L. Jones [...]

Journal of the American Psychiatric Nurses Association

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