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Research article

First published 2013-2

An explanation of cross-national variation in call centre job quality using institutional theory

David Holman

Work,Employment and Society

Open access

Research article

First published 2025-11

Challenging temporal structures in job centre pathways towards labour market participation

Carl Johannes Middelboe, Tine Tjørnhøj-Thomsen, Rikke Fredenslund Krølner [...]

Time & Society

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Research article

First published 2017-6

Do They Always Have Wounded Selves: Moderating Impact of Job-worth on Burnout and Self-worth of Indian Call Centre Employees

Tuheena Mukherjee, Kanika T. Bhal

South Asian Journal of Human Resources Management

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Research article

First published 2012-11

Employees’ job demands–resources profiles,burnout and work engagement: A person-centred examination

Anja Van den Broeck, Nele De Cuyper, Koen Luyckx [...]

Economic and Industrial Democracy

Open access

Research article

First published 2026

Analysing the role and job creation potential of buy-back centres along the South African beverage polyethylene terephthalate value chain: A circular economy perspective

Nicky van Hille, Rob van Hille, Catherina Schenck

Waste Management & Research: The Journal for a Sustainable Circular Economy

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Research article

First published 2009-12

The Local Integration of Employment Services: Assessing Network Effectiveness of Local Job Centres in Flanders

Ludo Struyven, Line Van Hemel

Environment and Planning C: Politics and Space

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Research article

First published 2019-9

Female Emotional Labour in Turkish Call Centres: Smiling Voices Despite Low Job Satisfaction

Nilüfer Narlı, Ayşegül Akdemir

Sociological Research Online

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Research article

First published 2015-12

Exploring the Role of Mentoring Structure and Culture between Mentoring Functions and Job Satisfaction: A Study of Indian Call Centre Employees

Jeevan Jyoti, Poonam Sharma

Vision: The Journal of Business Perspective

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Other

First published 2008-04

Call Centres and the Quality of Work Life: Towards a Research Agenda

Zeenobiyah Hannif, John Burgess, Julia Connell

Journal of Industrial Relations

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Research article

First published 2025

Motivational talk: Doing motivation in job centre meetings with disadvantaged youth

Nicolai Nybro Hansen, Tanja Dall, Dorte Caswell

Qualitative Social Work

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