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Research article

First published 2010-5

Opportunities for Innovation in the Delivery of Interactive Retail Services ☆

Leonard L. Berry, Ruth N. Bolton, Cheryl H. Bridges [...]

Journal of Interactive Marketing

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Research article

First published 2013-11

The order problem: Inference and interaction in interactive service work

Nick Llewellyn, Jon Hindmarsh

Human Relations

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Research article

First published 2015-6

Value cocreation in service interactions

Carmen Neghina, Marjolein C. J. Caniëls, Josée M. M. Bloemer [...]

Marketing Theory

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Research article

First published 2005-04

Interactive service work and performative metaphors

Adam Weaver

Tourist Studies

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Research article

First published 2021-1

IWSN: A novel method for modeling the interaction of web services

Li Bao, Jianxiong Wan, Le Hao

Journal of Computational Methods in Sciences and Engineering

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Research article

First published 2017-12

Hearing music in service interactions: A theoretical and empirical analysis

Jonathan Payne, Marek Korczynski, Rob Cluley

Human Relations

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Research article

First published 2009-2

Interactive Services: A Framework,Synthesis and Research Directions

Ruth Bolton, Shruti Saxena-Iyer

Journal of Interactive Marketing

Open access

Research article

First published 2025-1

Emotional Energy: When Customer Interactions Energize Service Employees

Julien Cayla, Brigitte Auriacombe

Journal of Marketing

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Research article

First published 2003-11

THE HUMANIZATION,PERSONALIZATION AND AUTHENTICATION ISSUES IN THE DESIGN OF INTERACTIVE SERVICE SYSTEM

Hiroshi Yamaguchi, Kenji Suzuki, Chittoor V. Ramamoorthy

Journal of Integrated Design and Process Science

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Research article

First published 2017-11

Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

Jin Ho Jung, Jaewon Jay Yoo, Todd J. Arnold

Journal of Service Research

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