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Research article

First published 2015-5

Relationships Among Customer Satisfaction,Delight,and Loyalty in the Hospitality Industry

MiRan Kim, Christine A. Vogt, Bonnie J. Knutson

Journal of Hospitality & Tourism Research

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Research article

First published 2009-11

The Roles of the Physical Environment,Price Perception,and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry

Heesup Han, Kisang Ryu

Journal of Hospitality & Tourism Research

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Research article

First published 2012-12

Customer Satisfaction in Banking Industry: A Gap Analysis Approach

Mandeep Kaur, Nitasha Sharma, Samriti Kapoor

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2001-12

PRODUCT AND SERVICE QUALITY: THE ANTECEDENTS OF CUSTOMER LOYALTY IN THE AUTOMOTIVE INDUSTRY

SARV DEVARAJ, KHALIL F. MATTA, EDWARD CONLON

Production and Operations Management

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Research article

First published 2007-3

How Well Does the Firm Know its Customers? The Moderating Effect of Market Orientation in the Hospitality Industry

Kåre Sandvik, Kjell Grønhaug

Tourism Economics

Open access

Research article

First published 2015-1

Exploration of Factors Influencing the Customers' Motivation in Buyer-Supplier Relationships on Industrial Markets

Bernd Markus Zunk

International Journal of Engineering Business Management

Open access

Research article

First published 2014-1

Customer Ranking Model for Project Businesses: A Case Study from the Automotive Industry

Bernd Markus Zunk, Volker Koch

International Journal of Engineering Business Management

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Research article

First published 2023-1

The Role of Cultural Differences in Customer Retention: Evidence from the High-Contact Service Industry

Kim-Shyan Fam, Boon Liat Cheng, Tat-Huei Cham [...]

Journal of Hospitality & Tourism Research

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Research article

First published 2013-7

Inter‐Scale Assessment & Comparison of Customer Loyalty in Banking Industry: An Empirical Study

Alok Kumar Rai, Medha Srivastava

Metamorphosis: A Journal of Management Research

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Research article

First published 2021

Indian Telemedicine Industry: Evolving Nature of Business Models and Customer Interactions

Som Sekhar Bhattacharyya, Manas Rupainwar, Abhishek Kumar

South Asian Journal of Business and Management Cases

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