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Research article

First published 2003-06

EMPLOYEE DEVELOPMENT: AN EXAMINATION OF SERVICE STRATEGY IN A HIGH‐CONTACT SERVICE ENVIRONMENT

SUSAN MEYER GOLDSTEIN

Production and Operations Management

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Research article

First published 2023-1

The Role of Cultural Differences in Customer Retention: Evidence from the High-Contact Service Industry

Kim-Shyan Fam, Boon Liat Cheng, Tat-Huei Cham [...]

Journal of Hospitality & Tourism Research

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Research article

First published 1984-09

Scheduling a High Contact Service Organization

A. Hamidi-Noori

Simulation & Gaming

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Research article

First published 2025-3

A Tale of Two Frontlines: Critically Assessing the Dynamics of Interracial Service Encounters

LaDonna M Thornton, Angela L Jones, Akon E Ekpo [...]

Production and Operations Management

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Research article

First published 2009-6

Structural Relationships between Work Environment and Service Quality Perceptions as A Function of Customer Contact Intensity: Implications for Human Service Strategy

Dennis J. Scotti, Joel Harmon, Scott J. Behson

Journal of Health and Human Services Administration

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Research article

First published 2026-2

Employee Recommendation and Financial Performance: Evidence From Tourism and Hospitality Industry

Tian-Yu Han, Jian-Wu Bi, Yanbo Yao

Cornell Hospitality Quarterly

Open access

Research article

First published 2025-3

From health assessment to service use: Do children in out-of-home care receive recommended services?

Monica Haune, Alexander Nissen, Suraj Thapa [...]

Developmental Child Welfare

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Research article

First published 2020-6

Implementation of a Discharge Education Program to Improve Transitions of Care for Patients at High Risk of Medication Errors

Andrew J. Crannage, Erin K. Hennessey, Laura M. Challen [...]

Annals of Pharmacotherapy

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Research article

First published 1998-2

An Empirical Analysis of Service Orientation and its Impact on Employee Job Performance in Upscale Hotels

Michael J. Petrillose, Carol W. Shanklin, Ronald G. Downey

Journal of Hospitality & Tourism Research

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Research article

First published 2024-06

Mental Health Service Contact Following Cancer Diagnosis and Associations with Cancer Mortality: Results from a Linked Population-Based Study of Adolescents and Young Adults in New South Wales

Ming Li, Grant Sara, David Roder [...]

Journal of Adolescent and Young Adult Oncology

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