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Retricted access

Research article

First published 2016-11

Securing Frontline Employee Support After an Ethical Scandal

Benjamin von Walter, Daniel Wentzel, Torsten Tomczak

Journal of Service Research

Retricted access

Research article

First published 2016-8

When Frontline Employee Behavior Backfires

Dora E. Bock, Judith Anne Garretson Folse, William C. Black

Journal of Service Research

Retricted access

Research article

First published 2023-8

Cultivating Resilience in Organizational Frontline Employees

Valerie Good, Amy Greiner Fehl, Alexander C. LaBrecque [...]

Journal of Service Research

Retricted access

Research article

First published 2014-11

Understanding the Drivers of Job Satisfaction of Frontline Service Employees

Piyush Kumar, Mayukh Dass, Omer Topaloglu

Journal of Service Research

Retricted access

Research article

First published 2010-11

Job Characteristics and the Creativity of Frontline Service Employees

Filipe Coelho, Mário Augusto

Journal of Service Research

Retricted access

Research article

First published 2017-8

Workplace Emotions: A Study of Frontline Hotel Employees

Swati Soni

Management and Labour Studies

Retricted access

Research article

First published 2010-7

The Service Models of Frontline Employees

Rita Di Mascio

Journal of Marketing

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Research article

First published 2011-1

The Influence of Emotional Intelligence on the Service Performance of Casino Frontline Employees

Catherine Prentice, Brian King

Tourism and Hospitality Research

Retricted access

Research article

First published 2020-6

Pushing Too Hard? Unattainable Organizational Goals and Frontline Employee Turnover

Justin M. Stritch, Angel Luis Molina, Nathan Favero

Review of Public Personnel Administration

Open access

Research article

First published 2021-8

Do Customer Discounts Affect Frontline Employees?

Cord-Christian Troebs, Tillmann Wagner, Walter Herzog

Journal of Service Research

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