Search results: Sage Journals

Restricted accessResearch articleFirst published April, 2009

Customers' Expectations of Complaint Handling by Airline Service: Privilege Status and Reasonability of Demands from a Social Learning Perspective

Wen-Bin Chiou, Ming-Hsu Chang, Chao-Chin Yang

Psychological Reports

Restricted accessResearch articleFirst published March, 2014

Market Development by Multinational Brands: Empirical Evidence from Indian Fast Food Retailing Business

Jaydeep Mukherjee

Vision: The Journal of Business Perspective

Restricted accessResearch articleFirst published August, 2024

Framing offer-related actions as assistance at jewelry stores in Japan

Takeshi Hiramoto

Discourse Studies

Restricted accessResearch articleFirst published February, 2011

The Role of Fairness in Modelling Customer Choice

Christine Mathies, Siegfried P. Gudergan

Australasian Marketing Journal

Restricted accessResearch articleFirst published September, 2013

Impacts of Power Structure on Supply Chains with Uncertain Demand

Ruixia Shi, Jun Zhang, Jun Ru

Production and Operations Management

Restricted accessResearch articleFirst published May, 2014

Shelf Loathing: Cross Docking at an Online Retailer

Kyle D. Cattani, Gilvan C. Souza, Shengqi Ye

Production and Operations Management

Restricted accessResearch articleFirst published 2026

Waiting time externality awareness in socially responsible queueing

Benjamin Legros, Johan SH van Leeuwaarden

Production and Operations Management

Open accessResearch articleFirst published July, 2022

Inventory timing: How to serve a stochastic season

Jochen Schlapp, Moritz Fleischmann, Danja Sonntag

Production and Operations Management

Restricted accessResearch articleFirst published February, 2005

Managing Real and Virtual Waits in Hospitality and Service Organizations

Duncan Dickson, Robert C. Ford, Bruce Laval

Cornell Hospitality Quarterly

Restricted accessResearch articleFirst published January, 2012

Revenue Management with End‐of‐Period Discounts in the Presence of Customer Learning

Anton Ovchinnikov, Joseph M. Milner

Production and Operations Management

Restricted accessResearch articleFirst published April, 2009

Customers' Expectations of Complaint Handling by Airline Service: Privilege Status and Reasonability of Demands from a Social Learning Perspective

Wen-Bin Chiou, Ming-Hsu Chang, Chao-Chin Yang

Psychological Reports

Restricted accessResearch articleFirst published March, 2014

Market Development by Multinational Brands: Empirical Evidence from Indian Fast Food Retailing Business

Jaydeep Mukherjee

Vision: The Journal of Business Perspective

Restricted accessResearch articleFirst published August, 2024

Framing offer-related actions as assistance at jewelry stores in Japan

Takeshi Hiramoto

Discourse Studies

Restricted accessResearch articleFirst published February, 2011

The Role of Fairness in Modelling Customer Choice

Christine Mathies, Siegfried P. Gudergan

Australasian Marketing Journal

Restricted accessResearch articleFirst published September, 2013

Impacts of Power Structure on Supply Chains with Uncertain Demand

Ruixia Shi, Jun Zhang, Jun Ru

Production and Operations Management

Restricted accessResearch articleFirst published May, 2014

Shelf Loathing: Cross Docking at an Online Retailer

Kyle D. Cattani, Gilvan C. Souza, Shengqi Ye

Production and Operations Management

Restricted accessResearch articleFirst published 2026

Waiting time externality awareness in socially responsible queueing

Benjamin Legros, Johan SH van Leeuwaarden

Production and Operations Management

Open accessResearch articleFirst published July, 2022

Inventory timing: How to serve a stochastic season

Jochen Schlapp, Moritz Fleischmann, Danja Sonntag

Production and Operations Management

Restricted accessResearch articleFirst published February, 2005

Managing Real and Virtual Waits in Hospitality and Service Organizations

Duncan Dickson, Robert C. Ford, Bruce Laval

Cornell Hospitality Quarterly

Restricted accessResearch articleFirst published January, 2012

Revenue Management with End‐of‐Period Discounts in the Presence of Customer Learning

Anton Ovchinnikov, Joseph M. Milner

Production and Operations Management