You are on the new improved site. You can view the old site in view-only mode here until June 27, 2026

Filter Results

Search all journals

Enter search terms…

Advanced search

/

About

About Sage
About Sage Journals
Privacy Policy
Terms of Use
Contact Us
Help

Information for

Authors
Editors
Librarians
Researchers
Reviewers
Frequently asked questions

Copyright © 2026 by Sage Publications.京ICP备09090397号-11

Search results

Search results page

Articles (63)

Journals (0)

1-10 of 63 results for Dissatisfied customers

Sort by:

Relevance

Select all

Select all

Sort by:

Relevance

Select article: An Empirical Analysis of the Retention of Dissatisfied Business Services Customers Using Structural Equation Modelling

Retricted access

Research article

First published 2010-11

An Empirical Analysis of the Retention of Dissatisfied Business Services Customers Using Structural Equation Modelling

Venkata Yanamandram, Lesley White

Australasian Marketing Journal

Select article: From Dissatisfied Customers to Evangelists of the Firm: A Study of the Spanish Mobile Service Sector *

Open access

Research article

First published 2014-7

From Dissatisfied Customers to Evangelists of the Firm: A Study of the Spanish Mobile Service Sector *

Jesús Cambra Fierro, Iguácel Melero Polo, F. Javier Sesé Oliván

BRQ Business Research Quarterly

Select article: Using Dissatisfied Customers as a Source for Innovative Service Ideas

Retricted access

Research article

First published 2012-11

Using Dissatisfied Customers as a Source for Innovative Service Ideas

Philippe Duverger

Journal of Hospitality & Tourism Research

Select article: Glocalization and the Korean Wave: How Online Reviews Reflect Customer Satisfaction in U.S. Korean Restaurants

Open access

Research article

First published 2025-10

Glocalization and the Korean Wave: How Online Reviews Reflect Customer Satisfaction in U.S. Korean Restaurants

Eunhye Park, Sung-Bum Kim

Sage Open

Select article: What Drives Customer Loyalty with Complaint Resolution?

Retricted access

Research article

First published 1999-05

What Drives Customer Loyalty with Complaint Resolution?

Tor Wallin Andreassen

Journal of Service Research

Select article: Customer satisfaction,co-creation intentions and diligent business response

Retricted access

Research article

First published 2017-8-2

Customer satisfaction,co-creation intentions and diligent business response

Portia Opoku Boadi, Li Guoxin, Philip Antwi

Human Systems Management

Select article: Attitudes towards Customer Satisfaction Measurement in the Retail Sector

Retricted access

Research article

First published 2002-3

Attitudes towards Customer Satisfaction Measurement in the Retail Sector

Alan Wilson

International Journal of Market Research

Select article: Customer Satisfaction and Word of Mouth

Retricted access

Research article

First published 1998-08

Customer Satisfaction and Word of Mouth

Eugene W. Anderson

Journal of Service Research

Select article: A DYNAMIC PROCESS MODEL OF DISSATISFACTION FOR UNFAVORABLE,NON‐ROUTINE SERVICE ENCOUNTERS

Retricted access

Research article

First published 1999-09

A DYNAMIC PROCESS MODEL OF DISSATISFACTION FOR UNFAVORABLE,NON‐ROUTINE SERVICE ENCOUNTERS

Sruran Dasu, Jay Rao

Production and Operations Management

Select article: Service Satisfiers and Dissatisfiers among Malaysian Consumers

Retricted access

Research article

First published 2006-6

Service Satisfiers and Dissatisfiers among Malaysian Consumers

Karen Kueh

Australasian Marketing Journal

1
2
3
•••
7
10 / page

Article type

Publication date

Subjects

Access