Sage Journals: Discover world-class research

Retricted access

Research article

First published 2014-9

Can Customer Satisfaction and Dissatisfaction Coexist? An Issue of Telecommunication Service in China

Aihui Chen, Yaobin Lu, Sumeet Gupta [...]

Journal of Information Technology

Retricted access

Research article

First published 2012-2

Drivers of Satisfaction and Dissatisfaction for Overseas Service Customers: A Critical Incident Technique Approach

Constanza Bianchi, Judy Drennan

Australasian Marketing Journal

Retricted access

Research article

First published 2025-12

Optimal Selection of Software Requirements Using Fuzzy Inference System with Customer Dissatisfaction Constraint

Hamidreza Alrezaamiri, Ali Ebrahimnejad

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Open access

Research article

First published 2020-12

How Main Street Drives Wall Street: Customer (Dis)satisfaction,Short Sellers,and Abnormal Returns

Ashwin Malshe, Anatoli Colicev, Vikas Mittal

Journal of Marketing Research

Retricted access

Research article

First published 2013-1

Examining the Linearity of Customer Satisfaction: Return on Satisfaction as an Alternative

Raj Devasagayam, Nicholas R. Stark, Laura Spitz Valestin

Business Perspectives and Research

Retricted access

Research article

First published 1997-09

Applying Customer Dissatisfaction Measures to Schools: You Better Know What's Wrong Before You Try to Fix It

David F. Salisbury, Robert K. Branson, Wanda I. Altreche [...]

Educational Policy

Retricted access

Other

First published 1994-2

Use of the Service Attribute Matrix To Measure Consumer Satisfaction

Barbara A. Almanza, William Jaffe, Lingchun Lin

Journal of Hospitality & Tourism Research

Retricted access

Other

First published 2003-10

Angry Customers don't Come Back,They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services

Roger Bougie, Rik Pieters, Marcel Zeelenberg

Journal of the Academy of Marketing Science

Retricted access

Research article

First published 1992-7

A Catastrophe Model for Developing Service Satisfaction Strategies

Terence A. Oliva, Richard L. Oliver, Ian C. MacMillan

Journal of Marketing

Retricted access

Research article

First published 1994-10

Critical Service Encounters: The Employee's Viewpoint

Mary Jo Bitner, Bernard H. Booms, Lois A. Mohr

Journal of Marketing

Search results