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Retricted access

Research article

First published 2012-12

Dealing with customer misbehaviour

Per Echeverri, Nicklas Salomonson, Annika Åberg

Marketing Theory

Retricted access

Other

First published 2009-12

Online consumer misbehaviour: an application of neutralization theory

Lloyd C. Harris, Alexia Dumas

Marketing Theory

Open access

Research article

First published 2016-2

Contagious Effects of Customer Misbehavior in Access-Based Services

Tobias Schaefers, Kristina Wittkowski, Sabine Benoit (née Moeller) [...]

Journal of Service Research

Retricted access

Book review

First published 2014-7

Book Review: The Power of Customer Misbehaviour: Drive Growth and Innovation by Learning from your Customers

Alan Wilson

International Journal of Market Research

Open access

Research article

First published 2023-8

Stopping the Spread: How Blame Attributions Drive Customer-to-Customer Misbehavior Contagion and What Frontline Employees Can Do to Curb It

Ilias Danatzis, Jana Möller-Herm

Journal of Service Research

Retricted access

Research article

First published 2013-10

Customer abuse to service workers: an analysis of its social creation within the service economy

Marek Korczynski, Claire Evans

Work,Employment and Society

Retricted access

Research article

First published 2009-12

Workplace incivilities: the role of interest conflicts,social closure and organizational chaos

Vincent J. Roscigno, Randy Hodson, Steven H. Lopez

Work,Employment and Society

Retricted access

Research article

First published 2014-8

Just What the Doctor Ordered? Investigating the Impact of Health Service Quality on Consumer Misbehaviour

Dominique A. Greer, Rebekah Russell-Bennett, Alastair Tombs [...]

Australasian Marketing Journal

Retricted access

Research article

First published 2017-6

Working with the carnivalesque at the seaside: Transgression and misbehaviour in a tourism workplace

Anya Chapman, Duncan Light

Tourist Studies

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