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Retricted access

Research article

First published 2006-11

Managing Customers for Value

V. Kumar, Katherine N. Lemon, A. Parasuraman

Journal of Service Research

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Research article

First published 2024-9-13

The Customer Loyalty vs. Customer Retention: The Impact of Customer Relationship Management on Customer Satisfaction

Ram Kumar Dwivedi, Shailee Lohmor Choudhary, Rinku Sharma Dixit [...]

Web Intelligence

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Research article

First published 2010-8

Customer Engagement as a New Perspective in Customer Management

Peter C. Verhoef, Werner J. Reinartz, Manfred Krafft

Journal of Service Research

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Research article

First published 2009-9

Managing Dynamics in a Customer Portfolio

Christian Homburg, Viviana V. Steiner, Dirk Totzek

Journal of Marketing

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Other

First published 2010-6

Customer managed knowledge factories

Jongmin T. Moon, Kevin C. Desouza

Business Information Review

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Research article

First published 2013-5

Customer-Centric Leadership: How to Manage Strategic Customers as Assets in B2B Markets

Christoph Senn, Axel Thoma, George S. Yip

California Management Review

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Research article

First published 2026-4

The mediating role of customer relationship management in the relationship between customer focus and customer satisfaction at university from an industry perspective

Khleef Ahmed Alkhawaldeh

Industry and Higher Education

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Research article

First published 2001-01

Customer knowledge management in the travel industry

Paul Gamble, Melanie Chalder, Merlin Stone

Journal of Vacation Marketing

Open access

Research article

First published 2023-10

Influence of Customer Knowledge Management on Mobile Fitness Application Customer Value Cocreation Through Flow Experience and Customer Involvement

Chao Wang, Zhigang Wang

Sage Open

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Research article

First published 2005-12

Customer relationship management technology

Wolfgang Messner

Business Information Review

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