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Research article

First published 2023

A Bibliometric Analysis of Customer Experience in Service Design from 1999 to 2020

Víctor Ricardo Castillo Intriago, Diana Barrón Villaverde, Guillermo Cortés Robles

Vision: The Journal of Business Perspective

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Research article

First published 2018-11

Design Roadmapping in an Uncertain World: Implementing a Customer-Experience-Focused Strategy

Euiyoung Kim, Sara L. Beckman, Alice Agogino

California Management Review

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Research article

First published 2011-5

Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting

Lia Patrício, Raymond P. Fisk, João Falcão e Cunha [...]

Journal of Service Research

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Research article

First published 2024-11

Enhancing Customer Experience Design Through Hotel Innovativeness

Seonjeong (Ally) Lee

Journal of Hospitality & Tourism Research

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Research article

First published 2025-3

What Triggers Customer Curiosity? Exploring the Role of Branded Content Experience Design on Customer Response

Seonjeong (Ally) Lee

Journal of Hospitality & Tourism Research

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Research article

First published 2014-8

Using Behavioral Research to Design Better Customer Experiences

Michael J. Dixon, Matthew C. Walsman

Cornell Hospitality Quarterly

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Research article

First published 2009

Using Statistical Design Experiment Methodologies to Identify Customers’ Needs

Ruben Huertas-Garcia, Carolina Consolación-Segura

International Journal of Market Research

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Research article

First published 2010-02

The Impact of Service System Design and Flow Experience on Customer Satisfaction in Online Financial Services

David Xin Ding, Paul Jen-Hwa Hu, Rohit Verma [...]

Journal of Service Research

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Research article

First published 2020-12

Building a High Customer Experience Management Organization: Toward Customer-Centricity

Lamin B. Ceesay

Jindal Management Journal

Open access

Research article

First published 2025-2

Custom design approach of design of experiment as a tool for the optimisation of parameters for corrosion inhibition study of (+)-arabinogalactan on AISI 5140 steel

Jilna Jomy, Deepa Prabhu

Corrosion Engineering,Science and Technology: The International Journal of Corrosion Processes and Corrosion Control

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