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Research article

First published 2019-2

Positive Customer Churn: An Application to Online Dating

Andrea Dechant, Martin Spann, Jan U. Becker

Journal of Service Research

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Research article

First published 2020-07-17

A hybrid classification model for churn prediction based on customer clustering

Qi Tang, Guoen Xia, Xianquan Zhang

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Open access

Research article

First published 2024-4

Customer Experience,Loyalty,and Churn in Bundled Telecommunications Services

Hugo Ribeiro, Belem Barbosa, Antonio C. Moreira [...]

Sage Open

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Research article

First published 2019-09-09

An efficient noise-filtered ensemble model for customer churn analysis in aviation industry

Yongjun Li, Jianshuang Wei, Kai Kang [...]

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Research article

First published 2025

Customer churn prediction analysis on E-commerce platforms based on improved XGBoost algorithm

Yuan Zhang, Wenxin Hu

Journal of Computational Methods in Sciences and Engineering

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Research article

First published 2022-9

What Do We Know About Customer Churn Behaviour in the Telecommunication Industry? A Bibliometric Analysis of Research Trends,1985–2019

Jishnu Bhattacharyya, Manoj Kumar Dash

FIIB Business Review

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Research article

First published 2006-8

Improving the diagnosis and prediction of customer churn: A heterogeneous hazard modeling approach

Zainab Jamal, Randolph E. Bucklin

Journal of Interactive Marketing

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Research article

First published 2025-9

Research on cross-border e-commerce customer churn prediction based on enhanced XGBoost algorithm with temporal-spatial features

Feihong Le, Jingbo Zhai

Journal of Computational Methods in Sciences and Engineering

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Research article

First published 2014-1

Profit optimizing customer churn prediction with Bayesian network classifiers

Thomas Verbraken, Wouter Verbeke, Bart Baesens

Intelligent Data Analysis: An International Journal

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Research article

First published 2018-4

Are you Back for Good or Still Shopping Around? Investigating Customers' Repeat Churn Behavior

V. Kumar, Agata Leszkiewicz, Angeliki Herbst

Journal of Marketing Research

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