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Research article

First published 2021-7

Linking CSR and Customer Engagement: The Role of Customer-Brand Identification and Customer Satisfaction

James Agyei, Shaorong Sun, Emmanuel Kofi Penney [...]

Sage Open

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Research article

First published 2024-9-13

The Customer Loyalty vs. Customer Retention: The Impact of Customer Relationship Management on Customer Satisfaction

Ram Kumar Dwivedi, Shailee Lohmor Choudhary, Rinku Sharma Dixit [...]

Web Intelligence

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Research article

First published 2013-1

Examining the Linearity of Customer Satisfaction: Return on Satisfaction as an Alternative

Raj Devasagayam, Nicholas R. Stark, Laura Spitz Valestin

Business Perspectives and Research

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Research article

First published 2006-11

A Meaning-Centered Approach to Customer Satisfaction

Paaige K. Turner, Robert L. Krizek

Management Communication Quarterly

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Research article

First published 2011-7

Exploring the Impact of Brand Equity and Customer Satisfaction on Customer Loyalty

Gurjeet Kaur, Neetu Mahajan

Metamorphosis: A Journal of Management Research

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Research article

First published 2020-05-20

The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty

Andriani Kusumawati, Kharisma Sri Rahayu

Human Systems Management

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Research article

First published 2016-2

The Role of Customer Orientation in the Relationship Between Manager Communications and Customer Satisfaction

Kimberly Mathe, Sheila Scott-Halsell, Mary Roseman

Journal of Hospitality & Tourism Research

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Research article

First published 2014-7

Exploring the Impact of Retailing Ethics on Customer Satisfaction

Bodh Raj Sharma, R.D. Sharma

Metamorphosis: A Journal of Management Research

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Research article

First published 2026-4

The mediating role of customer relationship management in the relationship between customer focus and customer satisfaction at university from an industry perspective

Khleef Ahmed Alkhawaldeh

Industry and Higher Education

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Research article

First published 1992-2

Customer Satisfaction in the Hotel Industry

Jonathan D. Barsky

Journal of Hospitality & Tourism Research

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