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Articles (1374)

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1-10 of 1374 results for Customer Resource

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Select article: Customers as Resource Integrators

Retricted access

Research article

First published 2012-8

Customers as Resource Integrators

Sally Hibbert, Heidi Winklhofer, Mohamed Sobhy Temerak

Journal of Service Research

Select article: Frontline Employee Customer-Oriented Attitude in the Presence of Job Demands and Resources

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Research article

First published 2016-2

Frontline Employee Customer-Oriented Attitude in the Presence of Job Demands and Resources

Jaewon (Jay) Yoo, Todd J. Arnold

Journal of Service Research

Select article: Service Integrated Relationships (SIR): A Strategic Process Framework for Managing the Customer as a Resource

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Research article

First published 2015-5

Service Integrated Relationships (SIR): A Strategic Process Framework for Managing the Customer as a Resource

Olaf Hermans

Journal of Creating Value

Select article: A Link Between Human Resource Management Practices and Customer Satisfaction: A Moderated Mediation Model

Open access

Research article

First published 2020-10

A Link Between Human Resource Management Practices and Customer Satisfaction: A Moderated Mediation Model

Usama Najam, Sadia Ishaque, Saadia Irshad [...]

Sage Open

Select article: Dynamic game decision about supply chain resource integration in mass customization

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Research article

First published

Dynamic game decision about supply chain resource integration in mass customization

Jianming Yao

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Select article: Customers and Customer Relationships in Service Firms: The Perspective of the Resource-Based View

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Other

First published 2003-03

Customers and Customer Relationships in Service Firms: The Perspective of the Resource-Based View

Matthias Gouthier, Stefan Schmid

Marketing Theory

Select article: A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy

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Research article

First published 2004-10

A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy

Rajkumar Venkatesan, V. Kumar

Journal of Marketing

Select article: Customer-Based Destination Brand Equity Modeling: The Role of Destination Resources,Value for Money,and Value in Use

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Research article

First published 2018-1

Customer-Based Destination Brand Equity Modeling: The Role of Destination Resources,Value for Money,and Value in Use

Tatiana Chekalina, Matthias Fuchs, Maria Lexhagen

Journal of Travel Research

Select article: Tourists’ Emotions as a Resource for Customer Value Creation,Cocreation,and Destruction: A Customer-Grounded Understanding

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Research article

First published 2018-9

Tourists’ Emotions as a Resource for Customer Value Creation,Cocreation,and Destruction: A Customer-Grounded Understanding

Sheila Malone, Sally McKechnie, Caroline Tynan

Journal of Travel Research

Select article: How Organizational Cynicism Can Promote Customer-Directed Deviance Via Employee Resource Depletion And How Experiencing Supervisory Support May Help Overcome This Effect

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Research article

First published 2026-2

How Organizational Cynicism Can Promote Customer-Directed Deviance Via Employee Resource Depletion And How Experiencing Supervisory Support May Help Overcome This Effect

Karim Mignonac, Sarah Boujendar, Gwenaëlle Bergon

Group & Organization Management

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