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Articles (37)

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1-10 of 37 results for Consumer complaint satisfaction

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Select article: Consumer Complaint Satisfaction and Customer Retention: A Study of Complaint Satisfaction in Electronic Industry

Free access

Research article

First published 2024-6

Consumer Complaint Satisfaction and Customer Retention: A Study of Complaint Satisfaction in Electronic Industry

Madan Lal, Heena Kashyap

Jindal Management Journal

Select article: Selected Determinants of Consumer Satisfaction and Complaint Reports

Retricted access

Research article

First published 1983-2

Selected Determinants of Consumer Satisfaction and Complaint Reports

William O. Bearden, Jesse E. Teel

Journal of Marketing Research

Select article: Consumer Complaint Behavior Manifestations for Table Service Restaurants: Identifying Sociodemographic Characteristics,Personality,and Behavioral Factors

Retricted access

Research article

First published 2002-05

Consumer Complaint Behavior Manifestations for Table Service Restaurants: Identifying Sociodemographic Characteristics,Personality,and Behavioral Factors

David L. Jones, Ken W. McCleary, Lawrence R. Lepisto

Journal of Hospitality & Tourism Research

Select article: A Meta-Analysis of Organizational Complaint Handling and Customer Responses

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Research article

First published 2011-2

A Meta-Analysis of Organizational Complaint Handling and Customer Responses

Katja Gelbrich, Holger Roschk

Journal of Service Research

Select article: Consumer Complaints by E-Mail: An Exploratory Investigation of Corporate Responses and Customer Reactions

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Research article

First published 2001-11

Consumer Complaints by E-Mail: An Exploratory Investigation of Corporate Responses and Customer Reactions

Judy Strauss, Donna J. Hill

Journal of Interactive Marketing

Select article: Antecedents and Consequences of Perceived Service Provider Effort in the Hospitality Industry

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Research article

First published 1996-5

Antecedents and Consequences of Perceived Service Provider Effort in the Hospitality Industry

Beverly Sparks, Graham Bradley

Journal of Hospitality & Tourism Research

Select article: A Content Analysis of Consumer Complaints,Remedies,and Repatronage Intentions Regarding Dissatisfying Service Experiences

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Research article

First published 2005-05

A Content Analysis of Consumer Complaints,Remedies,and Repatronage Intentions Regarding Dissatisfying Service Experiences

Alex M. Susskind

Journal of Hospitality & Tourism Research

Select article: Organizational Response to Goods Failure Complaints: The Role of Culture on Perceptions of Interactional Justice and Customer Satisfaction

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Research article

First published 2021-12

Organizational Response to Goods Failure Complaints: The Role of Culture on Perceptions of Interactional Justice and Customer Satisfaction

Etayankara Muralidharan, Wenxia Guo, Hesham Fazel [...]

Global Business Review

Select article: Self-Directed Care: An Evaluation

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Other

First published 2003-08

Self-Directed Care: An Evaluation

Heather M. Young, Suzanne K. Sikma

Policy,Politics,& Nursing Practice

Select article: The new direct marketing channel: A baseline descriptive study of 1-900 telephone users

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Research article

First published 1994-8

The new direct marketing channel: A baseline descriptive study of 1-900 telephone users

Jerrold L. Stark

Journal of Interactive Marketing

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