Search results: Sage Journals

Restricted accessResearch articleFirst published January, 1988

Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues

Jagdip Singh

Journal of Marketing

Restricted accessResearch articleFirst published May, 2005

A Content Analysis of Consumer Complaints,Remedies,and Repatronage Intentions Regarding Dissatisfying Service Experiences

Alex M. Susskind

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published December, 2016

Exploring the Role of Complaint Handling among Complaining Consumers

Vaishali Singh, Amit Jain, Sapna Choraria

Vision: The Journal of Business Perspective

Restricted accessResearch articleFirst published June, 2000

Efficacy and Outcome Expectations Related to Customer Complaints About Service Experiences

ALEX M. SUSSKIND

Communication Research

Free accessResearch articleFirst published June, 2024

Consumer Complaint Satisfaction and Customer Retention: A Study of Complaint Satisfaction in Electronic Industry

Madan Lal, Heena Kashyap

Jindal Management Journal

Restricted accessResearch articleFirst published September, 1987

A Multivariate Analysis of Responses to Dissatisfaction

Marsha L. Richins

Journal of the Academy of Marketing Science

Restricted accessResearch articleFirst published 2026

Neglecting Religious Commitment in Evaluating Controversial Advertising Appeals: An Oversight

Parvinder Pal Singh, Harpreet Singh Chahal

Journal of Creative Communications

Restricted accessResearch articleFirst published December, 2018

The Effect of Perception of Complaint Management System on Purchase Intention: The Mediating Role of Cognitive Dissonance

S.K. Chadha, Purva Kansal, Suriti Goel

Vision: The Journal of Business Perspective

Restricted accessResearch articleFirst published November, 2000

The Bottom Line Impact of Organizational Responses to Customer Complaints

Moshe Davidow

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published May, 2020

“Don't Forget that Others Are Watching,Too!” The Effect of Conversational Human Voice and Reply Length on Observers’ Perceptions of Complaint Handling in Social Media

Ana Javornik, Raffaele Filieri, Ralph Gumann

Journal of Interactive Marketing

Restricted accessResearch articleFirst published January, 1988

Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues

Jagdip Singh

Journal of Marketing

Restricted accessResearch articleFirst published May, 2005

A Content Analysis of Consumer Complaints,Remedies,and Repatronage Intentions Regarding Dissatisfying Service Experiences

Alex M. Susskind

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published December, 2016

Exploring the Role of Complaint Handling among Complaining Consumers

Vaishali Singh, Amit Jain, Sapna Choraria

Vision: The Journal of Business Perspective

Restricted accessResearch articleFirst published June, 2000

Efficacy and Outcome Expectations Related to Customer Complaints About Service Experiences

ALEX M. SUSSKIND

Communication Research

Free accessResearch articleFirst published June, 2024

Consumer Complaint Satisfaction and Customer Retention: A Study of Complaint Satisfaction in Electronic Industry

Madan Lal, Heena Kashyap

Jindal Management Journal

Restricted accessResearch articleFirst published September, 1987

A Multivariate Analysis of Responses to Dissatisfaction

Marsha L. Richins

Journal of the Academy of Marketing Science

Restricted accessResearch articleFirst published 2026

Neglecting Religious Commitment in Evaluating Controversial Advertising Appeals: An Oversight

Parvinder Pal Singh, Harpreet Singh Chahal

Journal of Creative Communications

Restricted accessResearch articleFirst published December, 2018

The Effect of Perception of Complaint Management System on Purchase Intention: The Mediating Role of Cognitive Dissonance

S.K. Chadha, Purva Kansal, Suriti Goel

Vision: The Journal of Business Perspective

Restricted accessResearch articleFirst published November, 2000

The Bottom Line Impact of Organizational Responses to Customer Complaints

Moshe Davidow

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published May, 2020

“Don't Forget that Others Are Watching,Too!” The Effect of Conversational Human Voice and Reply Length on Observers’ Perceptions of Complaint Handling in Social Media

Ana Javornik, Raffaele Filieri, Ralph Gumann

Journal of Interactive Marketing