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Articles (15)

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1-10 of 15 results for Consumer complaint intention

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Select article: Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues

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Research article

First published 1988-1

Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues

Jagdip Singh

Journal of Marketing

Select article: A Content Analysis of Consumer Complaints,Remedies,and Repatronage Intentions Regarding Dissatisfying Service Experiences

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Research article

First published 2005-05

A Content Analysis of Consumer Complaints,Remedies,and Repatronage Intentions Regarding Dissatisfying Service Experiences

Alex M. Susskind

Journal of Hospitality & Tourism Research

Select article: Exploring the Role of Complaint Handling among Complaining Consumers

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Research article

First published 2016-12

Exploring the Role of Complaint Handling among Complaining Consumers

Vaishali Singh, Amit Jain, Sapna Choraria

Vision: The Journal of Business Perspective

Select article: Efficacy and Outcome Expectations Related to Customer Complaints About Service Experiences

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Research article

First published 2000-06

Efficacy and Outcome Expectations Related to Customer Complaints About Service Experiences

ALEX M. SUSSKIND

Communication Research

Select article: Consumer Complaint Satisfaction and Customer Retention: A Study of Complaint Satisfaction in Electronic Industry

Free access

Research article

First published 2024-6

Consumer Complaint Satisfaction and Customer Retention: A Study of Complaint Satisfaction in Electronic Industry

Madan Lal, Heena Kashyap

Jindal Management Journal

Select article: A Multivariate Analysis of Responses to Dissatisfaction

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Research article

First published 1987-09

A Multivariate Analysis of Responses to Dissatisfaction

Marsha L. Richins

Journal of the Academy of Marketing Science

Select article: Neglecting Religious Commitment in Evaluating Controversial Advertising Appeals: An Oversight

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Research article

First published 2026

Neglecting Religious Commitment in Evaluating Controversial Advertising Appeals: An Oversight

Parvinder Pal Singh, Harpreet Singh Chahal

Journal of Creative Communications

Select article: The Effect of Perception of Complaint Management System on Purchase Intention: The Mediating Role of Cognitive Dissonance

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Research article

First published 2018-12

The Effect of Perception of Complaint Management System on Purchase Intention: The Mediating Role of Cognitive Dissonance

S.K. Chadha, Purva Kansal, Suriti Goel

Vision: The Journal of Business Perspective

Select article: The Bottom Line Impact of Organizational Responses to Customer Complaints

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Research article

First published 2000-11

The Bottom Line Impact of Organizational Responses to Customer Complaints

Moshe Davidow

Journal of Hospitality & Tourism Research

Select article: “Don't Forget that Others Are Watching,Too!” The Effect of Conversational Human Voice and Reply Length on Observers’ Perceptions of Complaint Handling in Social Media

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Research article

First published 2020-5

“Don't Forget that Others Are Watching,Too!” The Effect of Conversational Human Voice and Reply Length on Observers’ Perceptions of Complaint Handling in Social Media

Ana Javornik, Raffaele Filieri, Ralph Gumann

Journal of Interactive Marketing

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