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Research article

First published 2005-08

Informal resolution of complaints against the police

Richard Young, Carolyn Hoyle, Karen Cooper [...]

Criminology & Criminal Justice

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Research article

First published 2014-2

Legal and Ethical Values in the Resolution of Research-Related Disputes: How Can IRBs Respond to Participant Complaints?

Kristen Underhill

Journal of Empirical Research on Human Research Ethics

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Research article

First published 1999-05

What Drives Customer Loyalty with Complaint Resolution?

Tor Wallin Andreassen

Journal of Service Research

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Research article

First published 1986-12

Bureaucratic Responsiveness and Complaint Resolution

Lynn W. Bachelor

Urban Affairs Review

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Research article

First published 2021-3

Importance of Customer Complaint Handling Satisfaction for MSMEs in B2B Context

G. V. Narayan, Y. Srinivasulu, P. Suhail

SEDME (Small Enterprises Development,Management & Extension Journal): A worldwide window on MSME Studies

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Research article

First published 1997-11

Hotel Complaint Behavior and Resolution: A Content Analysis

Peter A. Manickas, Linda J. Shea

Journal of Travel Research

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Other

First published 2000-11

The Final Opportunity: The Effectiveness of a Customer Relations Call Center in Recovering Hotel Guests

Daniel J. Mount, Anna Mattila

Journal of Hospitality & Tourism Research

Free access

Research article

First published 2003-6

The Interpersonal: A Route towards Misperception and Failed Resolution for Low Frequency Noise Complaints

Stephen Benton, Orna Abramsom-Yehuda

Journal of Low Frequency Noise,Vibration and Active Control

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Research article

First published 1950-10

Executive Order Governing Procedures of Departments and Agencies of New York State for Resolution of Employee Complaints

David M. Schneider

ILR Review

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Research article

First published 2000-02

Competitive and Procedural Determinants of Delight and Disappointment in Consumer Complaint Outcomes

Hooman Estelami

Journal of Service Research

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