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Articles (159)

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1-10 of 159 results for Citizen Relationship Management

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Select article: Impact of Citizen Relationship Management (CRM) on Government: Evidence from U.S. Local Governments

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First published 2010-5

Impact of Citizen Relationship Management (CRM) on Government: Evidence from U.S. Local Governments

Christopher G. Reddick

Journal of E-Governance

Select article: Rethinking citizen – government relationships in the age of digital identity: Insights from research

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Research article

First published 2010-11

Rethinking citizen – government relationships in the age of digital identity: Insights from research

Miriam Lips

Information Polity

Select article: Does Management Performance Impact Citizen Satisfaction?

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Research article

First published 2012-7

Does Management Performance Impact Citizen Satisfaction?

Tobin Im, Seung Jong Lee

The American Review of Public Administration

Select article: Citizen Satisfaction and Administrative Performance Measures

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First published 2003-07

Citizen Satisfaction and Administrative Performance Measures

Janet M. Kelly

Urban Affairs Review

Select article: Assessment of Taiwan Public Warning Cell Broadcast Service: Insights from an Expert Focus Group and Citizens

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Research article

First published 2022-12

Assessment of Taiwan Public Warning Cell Broadcast Service: Insights from an Expert Focus Group and Citizens

Wei-Ning Wu, Ssu-Ming Chang, Yi-Wen Wang

Public Administration Quarterly

Select article: Volunteers and Bureaucrats: Clarifying Roles and Creating Meaning

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Research article

First published 1987-7

Volunteers and Bureaucrats: Clarifying Roles and Creating Meaning

Virginia Walter

Nonprofit and Voluntary Sector Quarterly

Select article: Citizen Participation in Local Government Decision Making

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First published 2016-6

Citizen Participation in Local Government Decision Making

Wan-Ling Huang, Mary K. Feeney

Review of Public Personnel Administration

Select article: Recognizing citizens in municipal management: an exploratory study based on a content analysis of municipal websites in the province of Quebec

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Research article

First published 2017-12

Recognizing citizens in municipal management: an exploratory study based on a content analysis of municipal websites in the province of Quebec

Gérard Divay, Maud Micheau

International Review of Administrative Sciences

Select article: Market-Based Reforms in Government

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First published 1998-11

Market-Based Reforms in Government

Lloyd A. Blanchard, Charles C. Hinnant, Wilson Wong

Administration & Society

Select article: We Have It Totally Under Control? Exploring the Effects of Ideology and Knowing Someone Diagnosed With COVID-19 on Evaluations of President Trump’s Leadership on the Pandemic

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First published 2022-1

We Have It Totally Under Control? Exploring the Effects of Ideology and Knowing Someone Diagnosed With COVID-19 on Evaluations of President Trump’s Leadership on the Pandemic

Jason S. Byers, Laine P. Shay

American Politics Research

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