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Articles (19)

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1-10 of 19 results for Chatbot service quality

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Select article: Will Users Continue Using Banking Chatbots? The Moderating Role of Perceived Risk

Retricted access

Research article

First published 2023

Will Users Continue Using Banking Chatbots? The Moderating Role of Perceived Risk

Sangeeta Mehrolia, Subburaj Alagarsamy, Vasudevan Moorthy [...]

FIIB Business Review

Select article: Factors influencing patient engagement in mental health chatbots: A thematic analysis of findings from a systematic review of reviews

Open access

Review article

First published 2024

Factors influencing patient engagement in mental health chatbots: A thematic analysis of findings from a systematic review of reviews

Mohsen Khosravi, Ghazaleh Azar

DIGITAL HEALTH

Select article: Customer Service Operations: A Gatekeeper Framework

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Research article

First published 2025-9

Customer Service Operations: A Gatekeeper Framework

Maqbool Dada, Brett Hathaway, Evgeny Kagan

Production and Operations Management

Select article: Recasting Service Quality for AI-Based Service

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Research article

First published 2022-11

Recasting Service Quality for AI-Based Service

Nurhafihz Noor, Sally Rao Hill, Indrit Troshani

Australasian Marketing Journal

Select article: Supervised fusion content-based framework for breakdown detection in task-oriented conversational systems

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Research article

First published 2024-9-13

Supervised fusion content-based framework for breakdown detection in task-oriented conversational systems

Mohammed Aldahash, Yuefeng Li, Yue Xu

Web Intelligence

Select article: How Should We Prompt Engineer Our Health Coach Bots? Stoicism,Epicureanism or Something Else?

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Editorial

First published 2026

How Should We Prompt Engineer Our Health Coach Bots? Stoicism,Epicureanism or Something Else?

Paul E. Terry

American Journal of Health Promotion

Select article: Commentary: Using Language to Improve Health

Open access

Research article

First published 2023-11

Commentary: Using Language to Improve Health

Jonah Berger, Grant Packard

Journal of Service Research

Select article: Harmonizing Human Touch and AI Precision in Customer Service

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Research article

First published 2025

Harmonizing Human Touch and AI Precision in Customer Service

Zhenbin Ding, Yali Zhang, Jun Sun [...]

Journal of Service Research

Select article: Contested Automation: Double Indeterminacy,Union Power,and Job Quality in Call Centers

Open access

Research article

First published 2026

Contested Automation: Double Indeterminacy,Union Power,and Job Quality in Call Centers

Sean O’Brady, Jeonghun Kim

Work and Occupations

Select article: Conversational Agents in Palliative Care: Potential Benefits,Risks,and Next Steps

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Research article

First published 2024-03

Conversational Agents in Palliative Care: Potential Benefits,Risks,and Next Steps

Yael Schenker, Saeed Abdullah, Robert Arnold [...]

Journal of Palliative Medicine

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