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Research article

First published 2023-4-5

A strategy for archives metadata representation on CIDOC-CRM and knowledge discovery

Dora Melo, Irene Pimenta Rodrigues, Davide Varagnolo

Semantic Web: – Interoperability,Usability,Applicability

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Research article

First published 1993-10

Instructor Strategies in the Assessment of Aircrews: Heuristics in CRM Assessment and Their Operational Implications

William A. McDougall, Thomas L. Seamster, Eleana S. Edens

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2006-11

CRM Implementation

Timothy Bohling, Douglas Bowman, Steve LaValle [...]

Journal of Service Research

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Editorial

First published 2012-12

CRM et e-CRM: enjeux socio-culturels,stratégies clients et technologies relationnelles,questions de mise en œuvre et performance organisationnelle

Recherche et Applications en Marketing (French Edition)

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Research article

First published 2003-5

A model for evaluating the effectiveness of CRM using the balanced scorecard

Jonghyeok Kim, Euiho Suh, Hyunseok Hwang

Journal of Interactive Marketing

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Research article

First published 2022-10

An Experimental Approach to Examine the Antecedents of Attitude,Intention,and Loyalty Towards Cause-related Marketing: The Case of India and the Philippines

Shweta Pandey, Deepak Chawla, Luz Suplico Jeong [...]

Global Business Review

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Research article

First published 2005-10

A Strategic Framework for Customer Relationship Management

Adrian Payne, Pennie Frow

Journal of Marketing

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Other

First published 1997-3

An exploration of clinical risk management from a nursing perspective

Jean Faugier, Gina Ashworth, John Lancaster [...]

Journal of Research in Nursing

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Research article

First published 2014-12

Evolution of Credit Risk Management Capability Maturity: Lessons from the Indian Banking Sector

Anju Arora, Muneesh Kumar

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2000-04

The Influence of Cause-Related Marketing on Consumer Choice: Does One Good Turn Deserve Another?

Michael J. Barone, Anthony D. Miyazaki, Kimberly A. Taylor

Journal of the Academy of Marketing Science

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