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Research article

First published 2024-1

Panic Buying,Product Substitution and Channel-Shifting Behaviour During Pandemic

Ashutosh Sarkar, Debadyuti Das, Arindam Debroy

IIM Kozhikode Society & Management Review

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Research article

First published 2020-04

The Value of Buy‐Online‐and‐Pickup‐in‐Store in Omni‐Channel: Evidence from Customer Usage Data

Peijian Song, Quansheng Wang, Hefu Liu [...]

Production and Operations Management

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Research article

First published 2005-5

The effect of acquisition channels on customer loyalty and cross-buying

Peter C. Verhoef, Bas Donkers

Journal of Interactive Marketing

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Research article

First published 2007-5

The impact of consumer Internet experience on channel preference and usage intentions across the different stages of the buying process

Ruud T. Frambach, Henk C.A. Roest, Trichy V. Krishnan

Journal of Interactive Marketing

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Research article

First published 2011-03

Group Buying of Competing Retailers

Rachel R. Chen, Paolo Roma

Production and Operations Management

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Research article

First published 2021-8

Investigating the Role of Product Assortment in Technology-Enabled Sales Platforms

Jacquelyn S. Thomas, Sandy D. Jap, William R. Dillon [...]

Journal of Interactive Marketing

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Research article

First published 2015-7

United We Stand: The Impact of Buying Groups on Retailer Productivity

Inge Geyskens, Katrijn Gielens, Stefan Wuyts

Journal of Marketing

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Research article

First published 2020-11

Channel Habits and the Development of Successful Customer-Firm Relationships in Services

Jesús Cambra-Fierro, Iguácel Melero-Polo, Lia Patrício [...]

Journal of Service Research

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Research article

First published 2014-8

Behavioral Consequences of Customer-Initiated Channel Migration

Sebastian Ackermann, Florian von Wangenheim

Journal of Service Research

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Research article

First published 2010-8

Managing Marketing Channel Multiplicity

Gerrit H. Van Bruggen, Kersi D. Antia, Sandy D. Jap [...]

Journal of Service Research

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