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Research article

First published 1995-3

Service Quality in Airlines

Chris Witt, Alan Mühlemann

Tourism Economics

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Research article

First published 2020-01-09

A combined group decision making based IFCM and SERVQUAL approach for strategic analysis of airline service quality

Gülçin Büyüközkan, Celal Alpay Havle, Orhan Feyzioğlu [...]

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Other

First published 2004-07

Perceptions of Airline Service Quality

Lawrence F. Cunningham, Clifford E. Young, Moonkyu Lee

Public Works Management & Policy

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Research article

First published 2008-1

Evaluating Airline Service Quality by Data Envelopment Analysis

Kevin M. Higgins, Siriphong Lawphongpanich, John F. Mahoney [...]

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 1993-10

Service Quality and Customer Loyalty in the Commercial Airline Industry

Peter L. Ostrowski, Terrence V. O'Brien, Geoffrey L. Gordon

Journal of Travel Research

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Research article

First published 2016-5

Airline Passenger Loyalty

Reza Etemad-Sajadi, Sean A. Way, Laura Bohrer

Cornell Hospitality Quarterly

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Research article

First published 2023-4

Understanding Airline Passengers during Covid-19 Outbreak to Improve Service Quality: Topic Modeling Approach to Complaints with Latent Dirichlet Allocation Algorithm

Levent Çallı, Fatih Çallı

Transportation Research Record: Journal of the Transportation Research Board

Open access

Research article

First published 2024-12

Six-sigma Methodologies in Airlines Operations

Ramesh Bollapragada, Vivian Chan

Vikalpa: The Journal for Decision Makers

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Research article

First published 2010-8

Customer Satisfaction Heterogeneity and Shareholder Value

Rajdeep Grewal, Murali Chandrashekaran, Alka V. Citrin

Journal of Marketing Research

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Research article

First published 2011

Effect of Disruptions on Service Quality and Market Share

Mahour Mellat-Parast, Ellie (Elham) H. Fini

Transportation Research Record: Journal of the Transportation Research Board

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