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Open access

Research article

First published 2022-6

Status–Authority Asymmetry between Professions: The Case of 911 Dispatchers and Police Officers

Arvind Karunakaran

Administrative Science Quarterly

Retricted access

Review article

First published 2004-9

Exploring Cognitive Work within a 911 Dispatch Center: Using Complementary Knowledge Elicitation Techniques

Ivanna S. Terrell, Michael D. McNeese, Tyrone Jefferson

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Retricted access

Research article

First published 2016-9

Dispatching Information in 911 Teams

Kimberly C. Preusse, Christina Gipson

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Open access

Research article

First published 2024

Calling the Police via 911 Versus a Non-Emergency Number: Variation Among Telephone Reporting Methods and their Implications for Public Safety

Rylan Simpson

Crime & Delinquency

Retricted access

Research article

First published 1995-10

Emergency (911) Dispatcher Decision Making: Ecological Display Development

R. Jay Shively

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Retricted access

Research article

First published 2018-8

Critical timing of actions for transferring 911 calls in a wireless call center

Heidi Kevoe-Feldman, Anita Pomerantz

Discourse Studies

Retricted access

Research article

First published 2000-08

Seeking Emotional Labor

Sherianne Shuler, Beverly Davenport Sypher

Management Communication Quarterly

Retricted access

Research article

First published 2022

The ‘desired state of mind’: Emotional labor and the hidden cost of symbolic power in 911 emergency response in the U.S

Phoenix Chi Wang

Ethnography

Open access

Research article

First published 2025-8

Exploring Canadian Public Safety Communicator Mental Health Help-Seeking Behaviors

Emily Howe, Stephen Czarnuch, Rosemary Ricciardelli [...]

NEW SOLUTIONS: A Journal of Environmental and Occupational Health Policy

Retricted access

Research article

First published 2003-12

Adapting Prehospital Care to a Large Rural Geographic Area: A Review of the Emergency Health Services Nova Scotia Implementation

Michael K. Howlett

Healthcare Management Forum

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