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Production and Operations Management

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Customer Service Operations: A Gatekeeper Framework

Maqbool Dada ,
Maqbool Dada

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Brett Hathaway ,
Brett Hathaway

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Evgeny Kagan
Evgeny Kagan

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Published  September  01, 2025

Article Information

Volume: 34 issue: 9, page(s): 2814-2832

Issue published:  September 01  2025

DOI：10.1177/10591478251326426

Maqbool Dada , Brett Hathaway , Evgeny Kagan ,
Carey Business School,
,

, Baltimore, MD, USA
,

Marriott School of Business,
,

, Provo, UT, USA

Maqbool Dada, Carey Business School, Johns Hopkins University, 100 International Drive, Baltimore, MD, 21202, USA. Email: dada@jhu.edu

Handling Editor: Michael Pinedo

You do not have access to this article. Please ask your librarian or administrator to contact chinajournals@sagepub.co.uk for subscriptions or further information.

Vol 34, Issue 9, 2025

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Recommended Citation

Customer Service Operations: A Gatekeeper Framework

Maqbool Dada, Brett Hathaway, Evgeny Kagan

Production and Operations Management

Vol 34, Issue 9, pp. 2814 - 2832

Issue published date: September-01-2025

10.1177/10591478251326426

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