EditorialRestricted accessEditorialFirst published February, 2020pp. 5-7Editorial Po-Ju Chen, Wilco Chan, Willy LegrandPreview abstractGet AccessAbstract
Case reportRestricted accessCase reportFirst published February, 2020pp. 9-21Customer Segmentation in the Charter Bus Industry Gabriela Leloa de Larrea, Amy GregoryPreview abstractGet AccessAbstract
Case reportRestricted accessCase reportFirst published February, 2020pp. 22-33Lines at the Hotel Front Desk: A Case for Effective Capacity Management Michael Nalley, Diego BufquinPreview abstractGet AccessAbstract
Case reportRestricted accessCase reportFirst published February, 2020pp. 34-41Quality Service Starts with A Reservation: Setting and Applying Standards Inez Ribustello, Robert M. O'HalloranPreview abstractGet AccessAbstract
Case reportRestricted accessCase reportFirst published February, 2020pp. 42-49Proactive Waste Management Solutions: Implementing Reusable and Biodegradable Food Packaging at Food Festivals Ching-Hui (Joan) Su, Chin-Hsun (Ken) Tsai, Stephanie R. BiasPreview abstractGet AccessAbstract
Case reportRestricted accessCase reportFirst published February, 2020pp. 50-59Ivar's Tipping Point: A Case Study Mark Beattie, Terry Umbreit, Jessica MurrayPreview abstractGet AccessAbstract
Case reportRestricted accessCase reportFirst published February, 2020pp. 60-67Parking Fees and Revenue Management— A Case Study of Las Vegas Strip Resorts Chih-Chien Chen, Markus SchuckertPreview abstractGet AccessAbstract