| Gautam Mahajan | Customer Value Foundation, India |
| Holger J Schmidt | International University of Monaco, Monaco, France |
| James Barlow | Imperial College London, United Kingdom |
| Fatiha Boukouyen | IUT Nantes - Nantes Université, France |
| Moshe Davidow | Carmel Academic Center, Israel |
| Elizabeth Norman Ghiandai | International University of Monaco, Monaco |
| Youji Kohda | Graduate School of Knowledge Science, Japan Advanced Institute of Science and Technology, Japan |
| Martijn Rademakers | Sollcorp, The Netherlands |
| Edyta Rudawska | University of Szczecin, Poland |
| Vinod Sood | Hughes Systique Corporation, Haryana, India |
| Pieter Steenkamp | Cape Peninsula University of Technology (CPUT), Cape Town, South Africa |
| Fathi Tlatli | DHL Customer Solutions & Innovation, Belgium |
| Orlando Troisi | University of Salerno, Italy |
| Can Uslay | Rutgers University, USA |
| Scott M Broetzmann | Customer Care Measurement & Consulting LLC, USA |
| Cihan Cobanoglu | Virscend University, California, USA |
| Lucio Lescano Duncan | CAME, Peru |
| Christian Grönroos | Hanken School of Economics, Helsinki, Finland |
| Joseph Haldane | IAFOR, Japan |
| Denis Harrington | Waterford Institute of Technology, Waterford, Ireland |
| Kasuhiko Kokubu | University of Kobe, Japan |
| V Kumar | St. John's University, New York, USA |
| Werner Kunz | University of Massachusetts, Boston, USA |
| Luis Filippe Lages | Nova SBE, Portugal |
| Michael Lowenstein | Customer Think, USA |
| Diane M Magers | CXPA, USA |
| Cristina Mele | University of Naples “Federico II”, Italy |
| Sussie Celna Morrish | UC Business School, University of Canterbury, New Zealand |
| Luiz Moutinho | University of Suffolk , England |
| Jayant Shah | Academy of Indian Marketing, India |
| James C. Spohrer | IBM, USA |
| Philip Sugai | Doshisha University, Japan |
| Bob Thompson | CustomerThink Corporation, USA |
| Wolfgang Ulaga | INSEAD, France |
| Stephen L. Vargo | University of Oklahoma, USA |
| Nestor Farias Bouvier | Sapin S A Business Consultants – M&A, Argentina |
| Tanya Dubash | Godrej Industries, India |
| Russ Klein | American Marketing Association, USA |
| Philip Kotler | Northwestern University, USA |
| Utpal Mangla | IBM, USA |
| R Mukundan | Tata Chemicals, India |
| Roland T. Rust | Center for Excellence in Service, Robert H. Smith School of Business, University of Maryland, USA |
| Jagdish N. Sheth | Emory University, USA |
| Hermann Simon | Simon-Kucher, Germany |
| Hans Udo Wenzel | AromataGroup srl, Italy |
| Jochen Wirtz | National University of Singapore, Singapore |