Book Review: Leadership for Great Customer Service: Satisfied Patients,Satisfied Employees. Thom A Mayer MD and Robert J Cates MD. Chicago: Health Administration Press. ACHE Management Series. 2004. Soft cover,120 pages,$54.

Book Review: Leadership for Great Customer Service: Satisfied Patients,Satisfied Employees. Thom A Mayer MD and Robert J Cates MD. Chicago: Health Administration Press. ACHE Management Series. 2004. Soft cover,120 pages,$54.