The purpose of this study was to examine incivility experienced by direct health care
staff in their workplaces. The sample (N = 184) was 91% female and 77%
White, with 71% of the participants having earned an associate degree or above and 81%
being registered nurses. The Work Limitations Questionnaire and the Incivility in
Healthcare Survey were distributed to all direct care staff at a major metropolitan
hospital (22% response rate). Correlations were found between workplace incivility from
direct supervisors and productivity (r = 0.284, p =
.000) and workplace incivility from patients and productivity (r = 0.204,
p = .006). Incivility from physicians, incivility from other direct
care staff, and general environmental incivility were not shown to be significantly
related to productivity. Demographics were not related to levels of workplace incivility.
Workplace incivility from patients and management appears to have a greater impact on
employees' productivity than workplace incivility from other sources.
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