This special issue of Production and Operations Management offers a sample of ongoing research that focuses currently on the services industries. The articles selected cover a spectrum of application areas as well as methodologies.
AksinZ.ArmonyM.MehrotraV.2007. The modern call center: A multi‐disciplinary perspective on operations management research. Production Oper. Management16(6) 665–688.
2.
CayirliT.VeralE.RosenH.2008. Assessment of patient classification in appointment system design. Production Oper. Management17(3) 338–353.
3.
ChevalierP.Van denSchrieckJ.‐C.2008. Optimizing the staffing and routing of small‐size hierarchical call centers. Production Oper. Management17(3) 306–319.
4.
GuptaS.VermaR.VictorianoL.2006. Empirical research published in Production and Operations Management (1992–2005): Trend and future directions. Production Oper. Management15(3) 432–448.
5.
MenorL. J.RothA. V.2008. New service development competence and performance: An empirical investigation in retail banking. Production Oper. Management17(3) 267–284.
6.
NairS. K.AndersonR. G.2008. A specialized inventory problem in banks: Optimizing retail sweeps. Production Oper. Management17(3) 285–295.
7.
RabinovichE.MaltzA.SinhaR.2008. Assessing markups, service quality, and product attributes in music CDs' Internet retailing. Production Oper. Management17(3) 320–337.
8.
SampsonS. E.FroehleC. M.2006. Foundations and implications of a proposed unified services theory. Production Oper. Management15(2) 329–343.
9.
SmithJ. S.KarwanK. R.MarklandR. E.2007. A note on the growth of research in service operations management. Production Oper. Management16(6) 780–790.
10.
SpohrerJ.MaglioP.2008. The emergence of service science: Toward systematic service innovations to accelerate co‐creation of value. Production Oper. Management17(3) 238–246.
11.
vanDijkN. M.van derSluisE.2008. To pool or not to pool in call centers. Production Oper. Management17(3) 296–305.
12.
VossC.RothA. V.ChaseR. B.2008. Experience, service operations strategy, and services as destinations: Foundations and exploratory investigation. Production Oper. Management17(3) 247–266.
