Abstract
The development of mankind is undoubtedly a succession of problems and solutions. Regarding health, control and treatment of endemic diseases and other illness represent the effort of mankind in the pursuit of well-being and greater longevity. The social organization appears as an element of contemporary society and as a shared solution of health problems. A health policy is a complex process that involves many factors, public and private. Initially, it is sought to assist the population of a given area or region. This study aims to demonstrate the (non) use of the principles of processes in conducting a public health policy. Hence, we present the Health Center Jardim Boa Esperança and the effort to build new facilities and to improve the quality of assistance to the people of its surroundings. However, the context shows that the exclusion or lack of commitment of a factor can slow down the process. The methodology used was the action research, from a process modeling in evidence. The comparison of the process principles of reality was crucial to include new factor and implementation of the reform and improvement in the quality of assistance to the population can be realized.
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