Abstract
Immigrants and refugees differ from native-born Germans in their understanding of health and illness, in their health-related behaviours and in their access to the health care system. Thus, concepts and approaches that include the needs of immigrants allow the integration of immigrants into the health care system. In this article, one of these concepts will be presented. The project “Health needs Communication” is an example of best practice in this field within the former East German territory, where the history and the circumstances of immigrants and refugees are different from those of the former West German territory. The results of the project show that the training and employment of information multipliers, community translators and the work of a consultation centre increase the immigrants’ and refugees’ use of/access to health care services.
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