The ways in which patient care is organized, managed and delivered are changing dramatically. As these changes continue to unfold, the organizational arrangements within which they take place – the production process – need to be redesigned. Redesign is always challenging, as peoples’ routines, habits and expectations are frequently disrupted, and need to be modified or replaced by new ones. However, it should be a priority, as the need for change is only going to increase over time.
TopolE. (2012). The Creative Destruction of Medicine: How the Digital Revolution Will Create Better Health Care, New York: Basic Books.
5.
BarryMEdgman-LevitanS. (2012). Shared Decision Making – The Pinnacle of Patient-Centered Care. N Engl J Med366(9): 780-781.
6.
MinvielleEWaelliMSicotteCKimberlyJ. (2014). Managing customization in health care: A framework derived from the services sector literature. Health Policy, 117(2): 216-227.
7.
BerwickDHackbarthA. (2012). Eliminating waste in us health care. JAMA, 307(14): 1513-1516.
8.
SmithM, Institute of Medicine eds. (2013). Best care at lower cost: the path to continuously learning health care in America, National Academies Press, Washington, DC.
9.
BodenheimerT. WagnerEH.GrumbachK. (2002). Improving Primary Care for Patients. JAMA. 288-15. pp. 1909–1914.
10.
NelsonS.GordonS. (2006). The Complexities of Care: nursing reconsidered, Cornell University Press.
11.
BurnsLBradleyE.WeinerB. (2011). Shortell and Kaluzny’s Healthcare Management: Organization Design and Behavior, Cengage Learning.
12.
AllenD. (2014). Re-conceptualising holism in the contemporary nursing mandate: From individual to organisational relationships. Soc Sci Med, 119: 131-138.
13.
EdmondsonA. (2012). Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy, John Wiley & Sons.
14.
KoppelRGordonS. (2012). First, Do Less Harm: Confronting the Inconvenient Problems of Patient Safety. Cornell University Press.
15.
MinvielleE. (2018). Le patient et le système. (The patient and the system). Ed.Seli Arslan, Paris.
