Exploring the influence of online traveller information services on the use of public transport by older people and people with functional limitations: A mixed methods approach

Abstract

This paper presents findings on the role of online traveller information services in regional public transport for older people and people with functional limitations. An explanatory mixed methods design was used. A quantitative questionnaire study of the target group's need of traveller information and use of online traveller information services provided the basis for a qualitative focus group study of their attitudes towards online traveller information services in public transport and their perceptions of traveller information's role in their travel habits. The key findings suggest that the essential influence of access to traveller information through online traveller information services on the travel of older people and people with functional limitations is the reassurance that these services offer. This results in confidence that enables secure travel which in turn enables the older traveller or traveller with functional limitations to cope with possible difficulties during the journey. Thus there is a point in offering high quality traveller information to such people through online traveller information services. The point however, is not necessarily that they should undertake more journeys by public transport, but rather that when they travel they can do so confidently.