Consumer outcomes of Centers for Independent Living program

Abstract

This article presents findings from a comprehensive evaluation of Title VII, Chapter 1, Part C of the Centers for Independent Living (CIL) program funded by the Rehabilitation Services Administration (RSA). These 2001 study results are based upon interviews with 569 consumers about their experiences at CILs. We asked consumers about services received, knowledge or skills gained, and changes in their lives they attributed to the CIL. We also asked consumers about the extent to which they decided upon the services they would receive. This study found that CILs are providing a wide variety of beneficial services and advocacy in their communities. Consumers report a high level of satisfaction with the services they receive and report significant life changes as a result of CIL services. Only 56% of consumers stated that they decided on the services they would receive either by themselves or in conjunction with another staff person. Centers should take steps to insure that consumers are empowered to make or have a voice in decisions about the independent living services they receive.