Building relationships with employers by applying solid customer service principles

Abstract

TransCen Inc. has provided consultation and technical assistance to over 700 companies nationwide since 1986. Through these business partnerships with companies both these large and small TransCen has played a significant role in the employment of 2500 people with disabilities. The purpose of this paper is to share some critical concepts that have been learned through these experiences that will aid supported employment programs to build strong relationships with employers while maintaining a strong customer service focus.