Abstract
Current legislation makes specific, many provisions such as affirmative action, research, promotion of new services, demonstration of innovative approaches, service to remote areas, new technologies to level the playing field and the systematic dissemination of this information. The present difficulty is in actualizing the theory and making good on the promise. This paper will review some of the important changes that have occurred over the last several years in the field of rehabilitation and share current trends. In addition, the purpose, goals and approach for a customer driven approach to organizational change will be provided. Key concepts related to this new approach to organizational change will be highlighted.
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