Abstract
This is an assessment of progress that has been made in European Union countries to introduce eGovernment in public services. It results from a study conducted by Capgemini under the Commission's eEurope 2005 program. The study focuses on online availability and sophistication of 20 public services, 12 for citizens and 8 for businesses. However, the study does not measure actual use of these services or the impact on cost or time savings.
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