Abstract
This paper considers a variety of aspects in the development of e-services in Poland. National e-government strategies as well as legal regulations that prepare the organizational conditions of electronic services delivery are presented. The authors refer to the state of electronic services development in Poland. They base their considerations on two independent research projects conducted in the years 2003–2006. The first was a project that investigated public e-services delivered through the Internet with reference to the entire public administration in Poland; the second was a project that examined Web sites of the Public Information Bulletin, (PIB) administered by local governments in the Lubelskie region. In the first project, twenty public services were investigated. The research showed that in 2004–2006, the level of public e-services in Poland increased, reaching, in most cases, the informational stage and a few in the transactional stage. The second research – executed in three stages – was aimed at answering the following questions: 1. To what extent does local administration in the Lubelskie region follow the national policy of e-government development? 2. Does the project of PIB support electronic communication between administration and citizens? 3. Does the project of PIB support services delivered by local administration? The knotty problems of public e-services development in Poland were named.
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