Abstract
The trend towards privatization of the utility sector has been accompanied by a shifting relationship to the public. While state owners of utilities derive legitimacy from being accountable to citizens, sector decision-makers now principally relate to the public as customers. This paper explores (1) how, fundamentally different understandings of public participation amongst stakeholders have stunted meaningful dialogue and (2) institutional frameworks where public and private interests intersect and the potential for win-win solutions.
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