Toward an organizational DSS: A process-oriented approach

Abstract

The development of DSS has traditionally addressed individual and group decision support systems. These so-called specific decision support systems tend to support only one dimension of the decision making process in an organization. The need for an organizational DSS has been addressed by many researchers recently. This artilce develops the basic framework in which the organizational DSS becomes the foundation for developing specific DSS. A process-oriented approach to developing the organizational DSS is proposed and the tasks involved in implementing this approach are presented. The relationship of the organizational DSS to individual and group DSS is discussed. A three-tier model for generating specific DSS from organizational DSS is proposed. An example of an organizational DSS is presented.