This study explores the relations among the concepts of psychological empowerment,
emotional intelligence, organizational cynicism and affective commitment. Existing
research has not explored the combined effects produced via the mediating role that
organizational cynicism plays along with the moderating role of emotional intelligence.
The study addresses that gap by exploring the mediating role of organizational cynicism
combined with expected moderation by emotional intelligence. The empirical results from a
sample of 206 employees from service sector of Pakistan confirmed that organizational
cynicism mediates the relation between psychological empowerment and affective commitment,
and also mediates the relation between emotional intelligence and organizational
commitment. Moreover, the results also revealed that emotional intelligence not only
moderates the direct relation between psychological empowerment and organizational
cynicism but also moderates the mediated indirect relation between psychological
empowerment and affective commitment thus providing evidence of moderated mediation. Based
on the results, the study also provides suggestions for management practitioners and
recommends new direction for future research.
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