‘A bit of a mess?’: Training and education for information workers in the voluntary sector

Abstract

Despite assertions that the voluntary sector represents an emerging labour market for library and information workers, little formal research has been conducted into the training and education needs and provision for information workers in the sector. This paper is based on Leeds Metropolitan University's research project; Education and training for information work in the voluntary sector. The project consisted of a survey of information workers in ‘medium-sized’ organisations, and interviews with information workers and course providers. The findings show that information workers come from a broad range of backgrounds with only 18% information qualifications. Information workers are also likely to combine information work with other activities, such as marketing. Skills gaps were identified in the areas of ICT, information gathering and networking. Current training and education provision is often inappropriate, including S/NVQs in library and information work, and degree courses in higher education. Time and money were the major barriers to the take-up of courses, although continuing professional development was viewed as important. The most favoured model was one based on a partnership of local providers allowing information workers to build a career portfolio.