Evaluating users' experience of a character‐enhanced information space

Abstract

We created the characters Agneta & Frida with the intent to strengthen and encourage exploration of information spaces. In a follow‐up study we tried to capture whether users found the characters believable, whether they raised affective responses in users, and whether they created a richer, more narratively oriented, experience of the space. In order to do so, we had to develop new criteria and methods of understanding users' conceptions and affective responses. We discuss the study in detail, as well as the general implications for how to perform user studies and design of character‐enhanced systems.