Computer-Assisted Scheduling and Dispatching Systems for Paratransit Brokerage and Coordination: State Strategies for Implementation

Abstract

In times of increasingly selective federal and state funding possibilities, paratransit providers need to consider whatever efficiencies can be gained through operational improvements and coordination with other providers. Both objectives can be facilitated through the implementation of computer-assisted scheduling and dispatching (CASD) systems. However, the level of realized positive impacts depends on the specifics of each implementation plan and overall deployment strategy. Moreover, with increasing numbers of local CASD system implementations, state departments of transportation have only recently realized the need for statewide strategies regarding future deployments of such systems. Potential strategies and results from a survey of states that have attempted statewide CASD system implementations are discussed.