Core Competencies of Consumer Consultants Employed in Victorian Mental Health Services

Salzer MS . Consumer empowerment in mental health organizations: concept, benefits, and impediments. Administration and Policy in Mental Health 1997; 24: 425–434–

Crawford MJ Rutter D Manley . Systematic review of involving consumers in the planning and development of health care. British Medical Journal 2002; 325: 1263–1267–

Simpson EL House AO . Involving users in the delivery and evaluation of mental health services: systematic review. British Medical Journal 2002; 325: 1265–1269–

Australian Health Ministers’ Conference. Fourth National Mental Health Plan – An agenda for collaborative government action in mental health 2009–2014. http://www.quitnow.info.au/internet/main/publishing.nsf/Content/mental-pubs-f-plan09

Department of Human Services. Because mental health matters: Victorian mental health reform strategy (2009–2019). http://www.health.vic.gov.au/mentalhealth/reformstrategy/documents/mhs_web.pdf

Department of Human Services. Strengthening consumer participation in Victoria's public mental health services: Action plan. www.health.vic.gov.au/mentalhealth/publications/pubs.htm

Department of Human Services. Guidelines for consumer consultant program. www.health.vic.gov.au/mentalhealth/pmc/cc.htm

Honey A . Empowerment versus power: Consumer participation in mental health services. Occupational Therapy International 1999; 6: 257–276–

Lloyd C King R . Consumer and carer participation in mental health services. Australasian Psychiatry 2003; 11: 180–184–

Shewchuk RM O'Connor SJ Fine D . Building an understanding of the competencies needed for health administration practice. Journal of Healthcare Management 2005; 50: 32–47–

Mansfield RS . Building competency models: approaches for HR professionals. Human Resource Management 1996; 35: 7–18–

Calhoun JG Davidson PL Sinioris ME Vincent ET Griffith JR . Toward an understanding of competency identification and assessment in health care management. Quality Management in Health Care 2002; 11: 14–38–

Bennetts W . Real lives, real jobs: developing good practice guidelines for consumer workforce in mental health sector, through participatory research. Consumer workforce project final report. Melbourne, Victoria: Department of Health 2009–

Royal Children's Hospital Mental Health Service (MH-SKY Travencore). Helping the service listen to you: narrative report. Flemington, Victoria: MH-SKY Travencore 1998–

Mental Health Commission. Service user workforce development strategy for the mental health sector 2005–2010. Wellington, New Zealand: Mental Health Commission 2005–