Sex Differences in Perceived Outcomes of Electronic Mail Interactions

Abstract

Researchers have found that sex plays a crucial role in perceptions of usability, graphical accents, and general satisfaction within computer-mediated interactions. 192 students (71 men and 121 women) responded to 12 items taken from the Electronic Mail Outcome Scale related to their perceived Appropriateness, Effectiveness, and Satisfaction obtained through electronic mail interactions. Analysis indicated no significant differences between men and women in reference to either Effectiveness or Satisfaction; however, women were more sensitive to social expectations within electronic mail interactions than men.