This study used measures of team performance, organizational support, and supervisors' judgment to examine the consistency of ratings of teams by both their members as well as their supervisors. For 75 team members from 13 different work teams in different organizations Pearson correlation coefficients were used to assess the consistency of ratings of these measures within the teams and between teams and supervisors. The results indicate the need for rater training, both at the team and supervisor levels.
Get full access to this article
View all access options for this article.
References
1.
BassettG. A.MeyerH. H. (1968) Performance appraisal based on self-review. Personnel Psychology, 21, 421–430.
2.
CartwrightD.ZanderA. W. (Eds.) (1968) Group dynamics research and theory. (3rd ed.) New York: Harper & Row.
3.
DipboyeR. L.de PontbriandR. (1981) Correlates of employee reactions to performance appraisals and appraisal systems. Journal of Applied Psychology, 66, 248–251.
4.
DouglasT. (1983) Groups: understanding people gathered together.London: Tavistock.
5.
DruckerP. F. (1959) Landmarks of tomorrow: a report on the new “Post-Modern” world.New York: Harper & Row.
6.
FoxS.CaspyT.ReislerA. (1994) Variables affecting leniency, halo, and validity of self-appraisal. Journal of Occupational and Organizational Psychology, 67, 45–56.
7.
GrellerM. M. (1975) Subordinate participation and reactions to the appraisal interview. Journal of Applied Psychology, 60, 544–549.
8.
GuzzoR. A.SheaG. P. (1992) Group performance and intergroup relations in organizations. In DunnetteM. D.HoughL. M. (Eds.), Handbook of industrial and organizational psychology. (2nd ed.) Vol. 5. Palo Alto, CA: Consulting Psychologists Press. Pp. 269–313.
9.
HackmanJ. R. (1987) The design of work teams. In LorschJ. W. (Ed.), Handbook of organizational behavior.Englewood Cliffs, NJ: Prentice-Hall. Pp. 315–342.
10.
HallamG. L.CampbellD. P. (1992) Selecting team members? Start with a theory of team effectiveness. Paper presented at the 7th annual meeting of the Society for Industrial and Organizational Psychology, Montreal, Quebec, Canada, May.
11.
HoganR.CurphyG. J.HoganJ. (1994) What we know about leadership: effectiveness and personality. American Psychologist, 49, 493–504.
12.
KeepingL. M.SulskyL. M. (1996) Examining the quality of self-ratings of performance. Poster presented at the 11th annual meeting of the Society for Industrial and Organizational Psychology, San Diego, CA.
13.
KlineT. (1999) Remaking teams: the revolutionary research-based guide that puts theory into practice.San Francisco, CA: Jossey-Bass.
14.
KlineT. J. B.MacLeodM. (1997) Predicting organizational team performance. Organization Development Journal, 15, 77–84.
15.
KlineT. J. B.McGrathJ. L. (1998) Development and validation of five criteria for evaluating team performance. Organization Development Journal, 16, 19–27.
16.
LedfordG. E.LawlerE. E.MohrmanS. A. (1988) The quality circle and its variations. In CampbellJ. P.CampbellR. J. (Eds.), Productivity in organizations.San Francisco, CA: Jossey-Bass. Pp. 255–294.
17.
NadlerD. A.AnconaD. (1992) Teamwork at the top: creating executive teams that work. In NadlerD. A.GertsteinM. S.ShawR. B. (Eds.), Organizational architecture: designs for changing organizations.San Francisco, CA: Jossey-Bass. Pp. 209–231.
18.
NunnallyJ. C.BernsteinI. H. (1994) Psychometric theory. (3rd ed.) New York: McGraw Hill.
19.
PetersL. H.O'ConnorE. J. (1980) Situational constraints and work outcomes: the influences of a frequently overlooked construct. Academy of Management Review, 5, 391–397.
20.
PetersT. J.WatermanR. H. (1982) In search of excellence: lessons from America's best-run companies.New York: Harper & Row.
21.
SchraderB. W.SteinerD. D. (1996) Common comparison standards: an approach to improving agreement between self and supervisory performance ratings. Journal of Applied Psychology, 81, 813–820.
22.
SheaG. P.GuzzoR. A. (1987) Group effectiveness: what really matters?Sloan Management Review, 28, 25–31.
23.
SulskyL. M.DayD. V. (1992) Frame-of-reference training and cognitive categorization: an empirical investigation of rater memory issues. Journal of Applied Psychology, 77, 501–510.
24.
SundstromE.DeMeuseK. P.FutrellD. (1990) Work teams: applications and effectiveness. American Psychologist, 45, 120–133.
25.
WittemanH. (1991) Group member satisfaction: a conflict-related account. Small Group Research, 22, 24–58.
